Customer Service

Customer Service
(Open weekdays)
Business Hours 09:00~18:00 (Korean Standard Time)
Phone +82-2-2639-6000

Internet shopping procedure

Internet shopping procedure

  • If you are a member of existing Shilla Duty Free branch, you will be automatically authenticated when you sign up, so you can use the same membership number.
  • If you sign up as a new member at the Shilla Internet Duty Free Shop, you will be given a membership number after you join, and you can use it without visiting the Shilla Duty Free Shop.

Sign up

Sign up

  • You can get additional discount if you sign up as an member to the Shilla Online Duty Free Shop.
  • Please sign up with your name when departing
  • · Joint member(signed in from SNS) can purchase after conversion to Shilla membership
  • · Non-membership cannot receive additional discount/ membership purchase benefits.

  • Hotel Shilla CO., LTD / (100-856) 249, Dongho-ro, Jung-gu, Seoul, Republic of Korea / CEO Lee Boo-jin / Business Reg. No. 203-81-43363
  • E-commerce registration : Junggu No. 00272 / Customer Service +82-2-2639-6000 / 

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Membership level

SILVER

SILVER

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Note when purchasing duty free items

  • Purchase and exemption limit
    - There is no purchase limit for foreigners leaving Korea.
  • Bringing duty-free items to Korea
    - When entering Korea, if you exceed the allowable duty-free limit of travel, you must pay the tax after voluntarily declaring to customs.
    - If not declared voluntarily, additional tax may be levied or subject to penalties under the customs law.
    - When entering Korea by carrying duty-free items, the total amount of duty-free purchase is up to $ 600.
  • Exchange/refund
    - You can request an exchange refund via international mail directly from overseas. If you enter Korea with more than $ 600 of duty-free goods, you will be entitled to an exchange refund only by declaring your goods at the customs office.
  • Guides on the tax amount
    - When the goods are imported exceeding the exemption range, the estimated tax amount can be checked through "Customs tax website" (www.customs.go.kr) with "Estimation of estimated tax amount".